Privacy Policy

Introduction

At K H N Trading LLC, accessible via http://www.khn.ae, we value your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines in detail how we collect, use, store, share, and protect your personal information when you visit our website, communicate with us, place an order, or use any of our products or services. By accessing or using our website, you signify your consent to the practices described herein.

We understand that the confidentiality and integrity of your personal data is critical, especially in today’s digital age. Therefore, we follow best practices and applicable laws related to data protection, such as the UAE’s Personal Data Protection Law (PDPL), the European Union’s General Data Protection Regulation (GDPR), and other relevant international regulations.

Information We Collect

We may collect personal and non-personal information directly from you or automatically through your interaction with our website and services.

Personal Information: When you voluntarily provide information to us—such as by filling out a contact form, requesting a quote, placing an order, registering for an account, or subscribing to our newsletter—we may collect data such as your full name, email address, phone number, company name, shipping and billing address, and other identifiers relevant to commercial transactions. If you engage in any financial transactions with us, your payment details (such as credit or debit card numbers or bank account details) may also be collected and securely processed by authorized third-party payment processors.

Technical and Usage Information: We automatically collect certain technical data when you visit our website. This may include your IP address, device type, operating system, browser type and version, geographic location, referring URLs, pages visited, the time and date of your visit, and time spent on specific pages. This information is collected through cookies, server logs, and similar tracking technologies to ensure the functionality, security, and performance of our digital infrastructure.

Cookies and Tracking Technologies: Our website uses cookies, beacons, scripts, and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, personalize content, analyze user behavior, and measure advertising effectiveness. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the usability of our site.

How We Use Your Information

The information we collect is used solely for legitimate business purposes. These include, but are not limited to:

  • Processing orders, managing deliveries, and fulfilling contractual obligations;
  • Responding to customer inquiries, providing quotations, and offering support;
  • Managing your online account and sending you transactional or administrative updates;
  • Improving website functionality, user experience, and system security;
  • Conducting data analytics and performance analysis;
  • Marketing our products and services to you, including sending promotional materials where permitted;
  • Complying with legal obligations, regulatory requirements, or law enforcement requests;
  • Preventing fraud, detecting suspicious activity, and maintaining the integrity of our systems.

Lawful Basis for Processing (If Applicable)

In jurisdictions governed by data protection regulations such as the GDPR, we rely on one or more lawful bases to process your personal data, including your consent, the necessity of processing for the performance of a contract, compliance with legal obligations, or our legitimate business interests, provided they do not override your fundamental rights and freedoms.

Sharing and Disclosure of Information

We may share your personal information with third parties under specific circumstances. These include:

  • Service Providers: We engage reputable third-party vendors to perform certain functions on our behalf, such as payment processing, logistics, IT services, website hosting, and marketing. These providers only have access to the data necessary to perform their functions and are bound by strict confidentiality agreements.
  • Affiliates and Partners: In some cases, we may share information with our affiliated companies or trusted partners to facilitate business operations or co-branded services, always in line with this Policy.
  • Legal and Regulatory Disclosures: We may disclose your personal information where required to do so by law or in response to lawful requests from public authorities, including to meet national security or law enforcement requirements.
  • Business Transfers: If our business is involved in a merger, acquisition, reorganization, or asset sale, your information may be transferred as part of that transaction, subject to confidentiality restrictions.
  • We do not sell, lease, rent, or otherwise disclose your personal information to third parties for their independent marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes fulfilling contractual obligations, maintaining business records, resolving disputes, and complying with legal and regulatory obligations. Once the retention period expires, we will securely delete, destroy, or anonymize your information.

Data Security

We employ robust administrative, technical, and physical safeguards designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission, firewall protection, secure servers, and regular security assessments. Despite our best efforts, no method of data transmission or storage is completely secure. You share your information with us at your own risk.

If you suspect any security vulnerability or have reason to believe your interaction with us is no longer secure, please contact us immediately at info@khn.ae.

International Transfers

If you are accessing our website from outside the United Arab Emirates or the region where our servers are hosted, your data may be transferred to, stored, and processed in a country that may not offer the same level of data protection as your own. By using our website and services, you consent to such transfers, as necessary to fulfill our contractual obligations or as otherwise outlined in this Policy.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to request access to your personal information, rectify inaccuracies, request deletion, restrict processing, object to certain processing activities, or obtain a copy of your data in a portable format. If we are processing your data based on your consent, you may withdraw that consent at any time.

To exercise your rights, or if you have any questions about our data handling practices, you may contact us via the contact information provided at the end of this Policy. We may ask for proof of identity before fulfilling any request, in compliance with applicable law.

Children’s Privacy

Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal data from individuals under this age. If we become aware that we have collected information from a child without parental consent, we will promptly delete it. If you believe that a child has provided personal information on our website, please contact us so we may take appropriate action.

Third-Party Websites and Links

Our website may contain links to other websites not owned or controlled by us. This Privacy Policy does not apply to third-party websites or services. We recommend reviewing the privacy policies of any third-party sites you visit, as we are not responsible for their content, policies, or practices.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, technologies, legal obligations, or for other operational reasons. When we make changes, we will update the “Effective Date” at the top of this document. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please do not hesitate to contact us at:

K H N Trading LLC    
Email: info@khn.ae 
Phone: +971 4 229 2324
Website: http://www.khn.ae